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WE CAN HELP, AND IN LESS TIME THAN YOU THINK!!

 

Just follow the four easy steps!

 

STEP 1:  Schedule Time with George

NOTE:  If the time you need isn't available, you can pay a "Rush fee" during checkout of $50.  We'll call you to schedule in the first possible service. 

CLICK HERE TO USE OUR SCHEDULING SYSTEM  (Need help?  Watch this tutorial or read below)

NOTE:  Your scheduled 2 hrs for onsite service includes transit time to your location.  The technician will arrive within the first hour, in most cases.  If you need more time, please request it and you can pay for the balance after the service is completed.

  1. Choose the length of the appointment from the dropdown menu at the top where it says Meeting duration  
  2. Click a date or two in the calendar then choose from the time options provided.
  3. If you require an appointment outside of these times, please contact us.
  4. Click "Next" 
  5. In the Meeting subject, place your full name and short description of problem.
  6. Type your name again in the Your name field
  7. Type your email in the Your email field
  8. In the Your note field, if it is a remote session, simply type remote. If it is onsite, please enter your address.  Next give more details on the support you need, listing any equipment in your studio, software, computer OS version, & anything that will help us provide support faster.
  9. Click on "Done"

CLICK HERE TO USE OUR SCHEDULING SYSTEM

 

 

STEP 2:  Purchase Support Credits (required to keep your appointment)

FIRST TIMER?

Start with a One Hour remote consultation call with George to create your account, evaluate your situation thoroughly, and get you off to a smooth start.   Many times that's all you'll need to solve problems and get back on track!  

If you desire George to come to you, scroll down to book a 2 hour session.  A 30 minute call before hand is included to be sure we can make the most out of the visit.  

 

Purchase your first consult 1 hour support credit for $150

 

Already working with us?

 

Remote Tech Support with George Whittam -$100/30 mins

 

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Remote Tech Support with our support staff -$75/30 mins

 Purchase 30 minute support credits

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Need on-site support with George?  Get a 2 hour support credit to get started.

Purchase two hour support credit for $400 (includes a 30 min call before your visit)

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Note: On-site support requires 2 hours minimum credit, which includes travel time billed in one direction (in Los Angeles or NYC tristate). Your scheduled 2 hrs for onsite service includes transit time to your location.  The technician will arrive within the first hour, in most cases.  If you need more time, please request it and you can pay for the balance after the service is completed.

  • Remote support billed in 1/2 hr increments, minimum $75
  • Balance of service fees where necessary billed upon completion of visit
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  • Hours of support onsite in Los Angeles- 10AM-6:30PM PST Monday-Friday
  • All non-ERS Members must purchase support credits before booking service

 

STEP 3:  Mikogo remote access

If you need Mac or Windows support, please download and run Mikogo before your scheduled support session.  Don't waste your valuable time during the call getting it running! We'll be able to remotely view each other's computers, and we can control yours to train and support technical issues. 


Mikogo for Windows

 Just click the link above and choose "Save" not "Run" when prompted, and the save the file someplace you can find it.  After download completes, double click on the saved file and run the installer.  After installation completes, Mikogo will be located in your Program files of the Start menu.  Click "START Session" and give us the 9-digit code you are provided.

 

Mikogo for Mac

 Just click the link above and save the DMG file to somewhere you can find it, such as "Downloads" folder or Desktop.  Once the download completes, double-click on the DMG file and run the installer.  Once installed, Mikogo appears in the Menu Bar with an M icon to the left the clock.  

At the time of your scheduled support session, click "START Session", choose "Standard Profile" and give us the 9-digit code you are provided.

 


STEP 4: Send us a recording sample

If you already have a home studio you need to improve, please send us your audio samples here for evaluation.  

Audio files must have the following criteria for evaluation:

1- MP3 Mono 128 kbps

2- No longer than 60 seconds

3- Silence at the begining or end of the read so we can hear the room tone

4- Filename must start with your name

Source Connect users:  We have Source Connect, username is "soundgun".   During your session with George you can use it to assist the process of getting your singal chain dialed in to perfection.  It really helps!

 

If you need Source Connect support specifically, you can purchase advanced support from Source Elements directly. 

 

"George was very helpful with my project and I was impressed with his communication skills, since my brain has a tendency to go on hiatus when people start throwing geek speak at me, and he was able to cut through all of that.  Then I called upon George shortly after when I decided to get Source Connect.  I’m telling you, if you want Source Connect, unless you like to look for opportunities to waste time, call George."  --Mary McKitrick

Service Policies

  • 100% Money Back Guarantee on all services for 30 days. If you have any trouble with something directly related to the service we provided, we'll come back and fix it free of charge.
  • Regular business hours, 10:00AM to 6:30PM PST Monday through Friday
  • Any service outside of those hours will incur a 25% surcharge.
  • On-site support requires 2 hrs minimum credit, which includes travel time billed in one direction. 
    Your scheduled 2 hrs for onsite service includes transit time to your location.  The technician will arrive within the first hour, in most cases.  If you need more time, please request it and you can pay for the balance after the service is completed.
  • Services rendered on Saturday is billed at time and one quarter rate (1.25x).
    Services rendered on Sunday is billed at time and a half rate (1.5x).
    Overtime billing (1.5x) will be charged for services calls extending beyond 8 hours. 
  • We do not charge a "rush" fee because we consider every service call urgent in this business.
  • All materials and equipment purchased for the client is marked up at a standard rate of 20%. This margin covers the time and expenses incurred to research, locate, and procure materials to meet the timing needs of the project.
  • Client will incur a 20% restocking fee for materials refused or returned. 
  • Clients will only receive a written estimate for services if one is requested. Clients must make payment for equipment in full to initiate any project. Labor charges are billed at the completion of the project unless otherwise stipulated.

Purchase 30 minute support credits
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Learn how to use the ScheduleOnce scheduling system.