ISDN- So You're Ready?
Please complete the ISDN Service Request Form
CLICK HERE to pay the order deposit
$175 Deposit Due now, $425 Due upon service installation and testing completion
When do I get ISDN and how do I get it?
First, read this article if you want a thorough answer to the above question.
Also, take a look at this FAQ on service costs.
Want the short version?
If your clients or agents demand it, then get it.
Otherwise, don't waste your money.
Our ISDN specialist Dave Immer is the pre-eminent ISDN expert in the United States and has been dealing with its idiosyncrasies longer than anyone we know. He can walk you through the entire ordering and programming process for you for one flat fee. Don't waste your valuable time on the phone, being sent endlessly from department to department at the TelCo looking for someone who knows what ISDN is...
CLICK HERE to initiate the ordering process.
If you are more of the "DIY" type and don't mind taking time out of your busy schedule to go through the process (usually 2-3 hours of phone calls over the course of a couple weeks), you can read this.
Step 1: First there is the conversation with someone at the phone company that knows where to misdirect you so you can repeatedly state your request to a parade of sales engineers and account specialists.
Step 2: Second is the actual order and the correct specs – a test of your ability to sling the lingo. Even if you can provide all the relevant values, some of them may be ignored.
Step 3: Next you will get an install date – really a target, not a commitment. And if the customer is an individual, as opposed to an office staff, it’s especially challenging to coordinate being on site when the field technician shows up. Even if the tech installs your jack, often the circuit isn’t active. (Despite this, the telco may consider the installation complete.) You may have to request repairs on your new line before you have even used it!
The entire process can take up to 2 months before you actually have a circuit that works, although, on average, turn-around time is typically 3-5 weeks. Be persistent and be patient. After all, you will be getting the best network for remote production.